Terms of Use

1. LEGAL NOTICE

The Bonbonist trading under the company OJCM Ltd at: 13B Kin Tech Building, 26 Wong Chuck Hang Road, Hong Kong

If you have any suggestions or wish to obtain information relative to this website, please contact us: contact@thebonbonist.com

2. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

2.1. The present General Terms and Conditions of Sale (G.T.C.S) should be read by the Customer before making an order.
2.2. Use of this website by the Customer, i.e. filling in the order form and confirming the order, signifies full and unconditional agreement with the present G.T.C.S., which shall be the only terms and conditions applicable to the following contract.
2.3. The BonBonist reserves the right to modify the present G.T.C.S. in part or in full, at any time.

3. CHARACTERISTICS OF THE MERCHANDISE ON OFFER

3.1. The products on offer to the Customer are those listed in the catalogue published on this Website. The offer is limited to available supplies and contingent upon proper website operation.
3.2. Each product is presented accompanied by pictures and descriptions. These descriptions, intended to provide the Customer with key product characteristics before the finalization of any order, and they may not be used as grounds for any liability action against the BonBonist in any way whatsoever.

4. ORDER PLACEMENT AND CONFIRMATION

4.1. Shortly after you have placed an order with us, an email will be sent to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from the Bonbonist.
4.2. The BonBonist reserves the right to refuse an order if the Customer fails to fulfill any one of these obligations. More generally, and for any reason whatsoever, it may refuse any order that appears abnormal or incomplete. No order is final until it has been confirmed by the BonBonist. The BonBonist will confirm its acceptance or non-acceptance of an order within 2 business days starting when the order was entered at the Website.
4.3. Once your order has been placed, cancellations or modifications will not be accepted. However, in exceptional situations, we will try to honor your requests for changes. If your shipment has been accepted by the shipper, no changes can then be made. For any order modifications (billing or delivery address, delivery date etc.), please contact our Customer Service Department at least two working days before the original delivery. By email: contact@thebonbonist.com

5. MEANS OF PAYMENT

5.1. All prices shown on the website are in HK$. Prices may change and offers may be withdrawn at any time.
5.2. Products may be purchased on the Website with Visa, Mastercard or American Express cards via Stripe secure payment system.
5.3. All on-line purchases are calculated in HK$.
If your payment is made in a different currency, your final cost will depend upon the rate at which your bank card company exchanges your currency for the HK$ and any additional fee charged for such exchange by your bank card company. The exchange rate may be fixed by your bank card company on a day other than the day on which you request product. Invoices are available upon your request. We recommend that you download and print this documentation for your records.

6. RECORDS

6.1. Purchase orders and invoices are kept on computer, under reasonable security conditions, for the BonBonist

7. SHORTAGE OF SUPPLY

7.1. The supply of products available for online sale is limited. The name of any product that becomes unavailable will be removed from the online sales catalogue as soon as possible.
7.2. If there is a shortage of a particular product, the BonBonist will call or e-mail the Customer as soon as possible to find a solution:
• postpone delivery until the product is available again, if and when this is possible
• replace the product with one that is comparable in terms of quality and price
7.3. Please note: The risk of product unavailability is higher during holiday periods (especially the year-end holidays) than during the rest of the year.

8. PRODUCT DELIVERY

8.1. Our sealed parcels are specially prepared by The BonBonist for shipping.
They are tamper resistant and well-suited for normal handling by our shippers.
8.2. All reasonable efforts will be made to assure prompt delivery of your order. Although we can assure delivery to the proper location, it is up to you to verify receipt with the delivery service. Failure to identify properly problems to the shipper upon delivery may result in your inability to pursue a claim. Most of our shippers require a signature upon delivery. Once the product is delivered, we cannot be responsible of it is loss or damage from the environmental conditions in which it is left, or that develops after its delivery.
8.3. If a package has to be returned because there was an error in the address or it was impossible to make delivery to the address indicated, the BonBonist cannot be held responsible in any way, and redelivery service will be charged.
8.4. If a delivery address is not sufficiently complete or precise, the Bonbonist reserves the right to call the recipient to obtain the details needed to make delivery, which means that the telephone number has to be correct and the recipient has to be there to answer the phone.
8.5 When the recipient or another person is absent, the delivery service will leave a card to advice of the missed delivery at the delivery address indicated by the customer, inviting him/her to collect the products. In no circumstances will the BonBonist be held responsible for any possible deterioration in the products caused by late collection from the delivery company.
8.6. The Bonbonist will not be responsible for delays caused by events beyond its control, including strikes, natural disasters, or terrorism.

SHIPPING MAY TAKE LONGER DURING BUSY HOLIDAY SEASONS (CHRISTMAS, VALENTINE'S DAY, AND EASTER).
PICK UP IN STORE:
Order online or send us an email at events@thebonbonist.com and pick up in PACIFIC PLACE store !
Order before 2pm for next day delivery.

9. COMPLAINTS, RETURNS AND REFUNDS

9.1. The Customer must verify that the contents of the package delivered correspond to his order. We will only process complaints received by us within 24 hours of delivery
Complaints should be sent to:
- Postal mailing address: 13B Kin Tech building, 26 Wong Chuck Hang Road, Hong Kong
- E-mail address: contact@thebonbonist.com

9.2. All claims must be motivated and accompanied by an explanation of the problem, as well as the damages occasioned thereby. After an analysis of the situation, the BonBonist at its own discretion will determine the appropriate remedy, including a refund of payment or a reshipment of product.
9.3. The Bonbonist shall not be liable for any special, indirect, incidental, punitive of consequential damages, including, without limit, loss of profits, revenue or other benefits arising from or related to a breach of this agreement, or for claims against you by any third party.
9.4. Returns will be accepted by the BonBonist only upon its prior express formal agreement and in no case more than 24 hours after delivery to a recipient.
9.5. The BonBonist accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, the BonBonist will allow the free replacement of the product or the return of the amount paid by the consumer. By accepting such, the consumer and any other party involved therewith (including the purchaser, where the consumer has received the the BonBonist product as a gift), agrees to waive any additional claims it may have, including for interest and other payments.

 

10. PRODUCT GUARANTEE

10.1. The BonBonist guarantees that its products are packed following strict quality control rules and stored in compliance with Hong Kong standards.
10.2. However, the BonBonist cannot warrant the quality of its products if the Customer does not ensure optimal storage conditions or consumes products past the "use by" date indicated on the package.

11. INTELLECTUAL PROPERTY / COPYRIGHT INFORMATION

11.1. All of the elements used on the Website (photographs, illustrations, pictograms, descriptions, logo, trademark) are and remain the exclusive intellectual property of the BonBonist.
11.2. None of the elements used for the Website (e.g. software applications, visual components or audio material) may be reproduced, broadcast, exploited, circulated or used in any way whatsoever, either in part or in full, without express prior authorization from the BonBonist, which holds all of the copyrights.

12. PROTECTION OF PERSONAL INFORMATION

12.1. When a Customer makes an order on the Website, this signifies that he agrees to allow the BonBonist to use his personal information. This information is required to process orders properly.
12.2. Because of our concern with the protection of your private life and information personal to you, the BonBonist treats with the strictest confidentiality all personal information it receives about you.
12.3. You have the right to access the information you have provided on our website. You are also encouraged to tell us how we can keep you up-to-date with our product line, especially seasonal specials. We would be happy to communicate with you, and to have you communicate with us, by mail, email or telephone / contact@thebonbonist.com

13. INDEPENDENCE OF CLAUSES

13.1. If one of the present terms and conditions is found inapplicable or is invalidated for any reason, this fact will not affect the application or validity of the other provisions contained in the general terms and conditions. A term or condition that has been invalidated or found inapplicable will be replaced by a clause that is as close as possible to it.

 

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